Support- FAQs

To delete traces from Google Chrome, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Google Chrome.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Settings”.

Chrome Setting

Step 4: On the page that appears, under ‘Sign in’, click on “Advanced sync settings…” button.

Advanced Setting

Step 5: Now on the next screen, click on the drop down under ‘Advanced sync settings’ and select “Choose what to sync” option.

Choose

Step 6: Uncheck the boxes in front of “Autofill” & “Passwords”.

Autofill” & “Passwords

Step 7: Click “Ok”.

Click Ok

Step 8: This will turn off auto sync from Google Chrome.

Speak to Our Certified Technicians
You can always Call Us Toll Free US/CA 9-5 PST 877-887-3427 or mail us at support@defender-pro.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Mozilla Firefox, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Mozilla Firefox.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Options”.

Options

Step 4: In the next page that appears, click the “Sync” option on the left panel.

Sync Options

Step 5: Now in the sync page that appears, under General > Uncheck the boxes in front of “Passwords”.

Passwords

Step 6: This will turn off auto-sync of passwords from Mozilla Firefox.

Speak to Our Certified Technicians
You can always Call Us Toll Free US/CA 9-5 PST 877-887-3427 or mail us at support@defender-pro.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Google Chrome, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Google Chrome.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Settings”.

Chrome Setting

Step 4: On the page that appears, under ‘Sign in’, click on “Advanced sync settings…” button.

Advanced Setting

Step 5: Now on the next screen, click on the drop down under ‘Advanced sync settings’ and select “Choose what to sync” option.

Choose

Step 6: Uncheck the boxes in front of “Autofill” & “Passwords”.

Autofill” & “Passwords

Step 7: Click “Ok”.

Click Ok

Step 8: This will turn off auto sync from Google Chrome.

Speak to Our Certified Technicians
You can always Call Us Toll Free US/CA 9-5 PST 877-887-3427 or mail us at support@defender-pro.com. You can even create a support ticket for any feedback or assistance.

To delete traces from Mozilla Firefox, you need to turn off auto-sync from your signed in account. To do so, follow the steps below:

Step 1: Launch Mozilla Firefox.

Step 2: Click the apm1 button on the top right corner of the browser.

Step 3: Now click on “Options”.

Options

Step 4: In the next page that appears, click the “Sync” option on the left panel.

Sync Options

Step 5: Now in the sync page that appears, under General > Uncheck the boxes in front of “Passwords”.

Passwords

Step 6: This will turn off auto-sync of passwords from Mozilla Firefox.

Speak to Our Certified Technicians
You can always Call Us Toll Free US/CA 9-5 PST 877-887-3427 or mail us at support@defender-pro.com. You can even create a support ticket for any feedback or assistance.

You are probably using Windows 8, Windows XP or Windows Vista. Internet Explorer on these versions of Windows cannot be upgraded to 11.

Speak to Our Certified Technicians
You can always Call Us Toll Free US/CA 9-5 PST 877-887-3427 or mail us at support@defender-pro.com. You can even create a support ticket for any feedback or assistance.

Defender Pro Password Vault’s add-on is compatible with Internet Explorer 11. You are probably using Windows 8, Windows XP or Windows Vista. Internet Explorer on these versions of Windows cannot be upgraded to 11.

Speak to Our Certified Technicians
You can always Call Us Toll Free US/CA 9-5 PST 877-887-3427 or mail us at support@defender-pro.com. You can even create a support ticket for any feedback or assistance.